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    Patient Rights and Responsibilities

    In recognizing the Patient Bill of Rights and Responsibilities adopted by the American Hospital Association and subscribed to by Lawrence + Memorial Hospital, patients will be informed of their rights upon admission, pre-admission testing, staff attending them, and through visitation from the Patient Relations/Volunteer Patient Liaisons.

    These rights and responsibilities are also posted through out the hospital in patient care areas (inpatient and outpatient), printed in the Patient Handbook, printed brochures and available through the Patient Relations Office (extension 5032) in English and Spanish.

    Patient Bill of Rights and Responsibilities:

    I. Your Rights as a Patient

    Lawrence + Memorial Hospital is proud of the high quality patient care that we provide our patients. Our staff strives hard to continue that tradition. It's also part of our Values Statement and we understand the importance of respecting patient rights.

    When a patient feels that we have not respected their rights, they may ask for a clarification from the staff member caring for them, the manager of the unit or service, or contact Patient Relations by calling (860) 442-0711, extensions 5032 or 3140.

    The Patient/ patient representative have the right to:
    • Considerate and respectful care.
    • An interpreter
    • Have a family member or representative and your own physician notified you are admitted to the hospital. Also, you have the right to receive visitors that you have designated unless their presence infringes on others rights, safety or is medically or therapeutically contraindicated and to withdraw the consent for a person to visit.
    • Information concerning your care delivered in a manner that you can reasonably be expected to understand. This includes facts about your diagnosis, treatment, prognosis and the name of the doctor responsible for coordinating your care.
    • Information necessary for you to give informed consent prior to any procedure or treatment and to the name(s) of the doctor(s) performing any procedure or treatment.
    • Receive information about pain and symptom management. As health care professionals and concerned staff, we are committed to pain prevention and management and want to respond quickly to your reports of pain and related symptoms.
    • Refuse treatment to the extent permitted by law and to be informed of the medical consequences of such refusal.
    • Formulate Advance Directives and to have Hospital staff and practitioners who provide care in the Hospital comply with your directives. You or your health care agent has the right to refer and participate in the ethical discussions of your medical care with the Ethics Committee. You may exercise this right by requesting assistance from your physician or nurse.
    • Privacy and confidentiality concerning your medical care program.
    • Receive treatment without discrimination to race, color, religion, sex, national origin, or source of payment for care.
    • Be free from restraints and seclusion. Restraints are used only when clinically necessary, and only after other, less restrictive alternatives are tried. Our staff does not use restraints or seclusion for convenience or discipline.
    • Expect that all communications and records pertaining to your care are treated as confidential to the extent permitted by law.
    • Expect that the hospital, within its capacity, recognizes and responds to individual needs, disabilities and preferences, including those based on ethnic, spiritual, linguistic, family, and cultural factors.
    • Complain without fear of reprisals about care and services you are receiving and to have the hospital respond to you, and receive a written response. You may file a complaint or grievance regarding your experience with the Hospital at any time with any staff member, department/unit manager or the Patient Relations office at (860) 442-0711, extension 5032. Patient Relations office hours are 8:30am-4: 30pm, Monday through Friday. At other times, you may contact the Assistant Director of Nursing by dialing ("O"), the hospital operator. You also have the right to bring your grievance, in accordance with State statue § 482.13 Conditions of Participation Centers for Medicare and Medicaid Services, to the State of Connecticut Department of Public Health, 410 Capitol Avenue, Hartford, CT 06134, or by calling (860) 509-7400, 1-800-842-0038 or TTY (860) 509-7191; Joint Commission on Accreditation of Healthcare Organizations by going to their website: www.jacho.org; via email: complaint@jacho.org; by writing: Office of Quality Monitoring, Joint Commission on Healthcare Organizations, One Renaissance Boulevard, Oakbrook Terrace, IL 60181 or by calling 1-800-994-6610.
    • Obtain information regarding the relationship(s) of this hospital to any other health care and educational institutions, and among any individuals treating you, insofar as your care is concerned.
    • Be advised if the hospital proposes to engage in human experimentation affecting your care or treatment and the right to refuse participation in such projects.
    • Expect reasonable continuity of care and to be informed of your health care requirements following discharge.
    • Examine and receive an explanation of your bill, regardless of source of payment.
    • Know what hospital rules and regulations apply to your conduct as a patient.
    • Request an autopsy at Lawrence + Memorial Hospital at no charge. Your representative has the right to have the autopsy performed at another institution of their choosing. If the autopsy is performed elsewhere, your representative will have to make these arrangements and pay any associated costs.

    II. Your Responsibilities as a Patient/patient Representative

    Along with rights come responsibilities. As a patient, the following responsibilities are expected in order to share partnership with your health care team in restoring your health:

    • Bring all information about hospitalizations and past illnesses, as well as any advanced directives such as power of attorney and living will.
      Also provide a list of the medications you are currently taking (including over-the-counter and herbal therapies), and any other matters relating to your health.
    • Cooperate with our staff caring for you. Help doctors, nurses and other health professionals in their efforts to restore you to health by following instructions and asking questions when you do not understand.
    • Tell your doctors, nurses if you are experiencing pain or related pain symptoms:
      Ask for pain relief when your pain first begins; let your doctor or nurse know if your pain does not go away after you have had treatment; talk to your doctor or nurse about any worries you have about taking pain medication.
    • If you would like a visit from your clergy or a hospital chaplain, it is important that you state your religious preference upon admission or you can request a visit anytime during your hospital stay.
    • Be considerate of other patients and make sure your guests are considerate as well, particularly in regard to noise, number of visitors and allowing children to roam freely.
    • Be respectful of others, of their property, and that of the hospital.
    • Abide by hospital rules and regulations, your visitors likewise.
    • Take reasonable measures to protect your belongings and cooperate with hospital personnel providing such protection.
    • Be responsible for your action if you choose to refuse treatment or not follow the practitioner's instructions.
    • Keep appointments or call the hospital when you must postpone them.
    • Inform the hospital as soon as possible if you believe our systems need improvement or your rights may have been violated.
    • Be prompt in your payment of hospital bills by providing the insurance information necessary for processing and asking questions that you may have concerning your bill.
    • After you have left the hospital, be sure to maintain the treatment recommended by your doctor and to notify him or her of any changes in your condition.