Frequently Asked Questions About Your Cancer Care

    What should I bring to my first appointment?
    A copy of your complete medical record, including pathology or lab reports and radiology films and our new patient form. You will also need to bring a list of your current medications. Your photo identification and health insurance cards, along with any necessary referrals required by your insurer.

    What will happen at my first appointment?
    On your first appointment, you will meet with the team of cancer care specialists involved in your care. They will review your medical records, health history, and answer any questions and discuss treatment options.

    Cancer care specialists involved in your care may include:

    • Medical oncologists, who specialize in administering anti-cancer drugs (chemotherapy)
    • Surgical oncologists
    • Radiation oncologists, who use radiation to destroy cancer cells
    • Other specialists, which include pathologists, radiologists, nurses, nutritionists and social workers

    Can a family member or friend come with me to my appointments?
    Yes. We encourage family members or close friends to participate in appointments with your cancer care team. Since we explain a lot of information to you, it may be helpful to have others there to listen and take notes for you.

    How often will I see the doctor or nurse?
    Your number of visits will depend on your treatment plan. A schedule will be determined for the duration of your treatment.

    Who should I contact if I have a bad reaction or extreme discomfort?
    While you are receiving treatment it is very important to contact the doctor or nurse at the L+M Cancer Center that is treating you. Remember that we are available 24 hours a day, seven days a week.

    What if I have general questions concerning my disease, side effects and treatment?
    Call the L+M Cancer Center at 860.444.3744 and ask for the nurse working with your physician and provide the following information: your physician, the question and the phone number where you can be reached.

    What is the “Tumor Board” and how does it impact the treatment of my disease?
    Tumor boards are conferences held to discuss your diagnosis and review all pertinent information such as imaging reports and laboratory studies. Typically, in attendance are pathologists, radiologists, medical oncologists and radiation physicians. 

    Who should I contact if I have questions about my bill?
    Patient Financial Councelors are here to assist you with your questions regarding your patient balances. They are able to provide possible alternative payment options and can be reached from 8:30AM - 4:30PM, Monday -Friday. You can call them at 860.444.3744.

    Why did I receive separate bills for the services at the L+M Cancer Center and the doctor(s)?
    Lawrence + Memorial Hospital will bill facility charges for your vists at the L+M Cancer Center. Professional services provided by the doctors involved in your care are billed independently from the hospital. For example, professional claims for pathologists, radiologists, oncologists, and other physicians are billed separately from the hospital.

    How can I obtain test results?
    To obtain laboratory test results, you will need the doctor's name and date drawn. Ask to speak to a program nurse by calling 860.444.3744.

    How does one schedule an appointment with a physician at the L+M Cancer Center?
    To refer and/or schedule an appointment for an adult patient, please call 860.444.3744 and speak to an appointment specialist who will collect the necessary information to schedule an appoint for your patient or a family member.

    I am a physician. How can I refer a patient to a physician at the Cancer Center?
    A physician may refer a patient directly to a specialist at the center by calling the main number at 860.444.3744.