Visitor Amenities

COVID-19 Update:
Visitor Restrictions


To help prevent the spread of coronavirus (COVID-19) and for the safety of our patients and staff, we are currently restricting visitation. Patients are not permitted visitors at this time. Thank you for your cooperation and help in keeping our patients, staff and communities safe.

Exceptions to this policy may be made for neonatal ICU (NICU), pediatric, obstetric and psychiatric units as well as for extenuating circumstances, including those receiving end-of-life care and patients with disabilities who require a support person. We continue to monitor the situation. The visitation restrictions will be amended when appropriate.

Please call the Yale New Haven Health
call center with questions:
833-ASK-YNHH (833-275-9644)



L+M has a variety of services to make visits as easy and comfortable as possible.

Valet Parking

8 am - 5 pm, Monday - Friday
This service is free of charge and is available at the Emergency Dept. Entrance, 50 Faire Harbour Place, New London. Please note this service is not available on weekends or holidays.


Breakfast 6:30 - 9:30 am
Coffee 9:30 - 10:30 am
Lunch 10:30 am - 2 pm
Snack 2:00 - 4:30 pm
Dinner 4:30 - 7 pm

The cafeteria is open 6:30 am to 7 pm, 7 days a week for meals, beverages, pre-prepared and packaged items.

*Please note that the Cafeteria accepts debit/credit cards and cash.


ATM is available on the Second Floor, just past the main entrance to the cafeteria.

Lobby Shop

Hours: 8:30 am - 6 pm, Monday - Friday; 11 am - 3 pm, Saturday; and closed Sunday

860-442-0711, ext. 2257

Self Service Flower Center

Located in the Main Lobby, across from the Lobby Shop.


The Pastoral Care Department attends to spiritual, emotional and religious needs of patients and their families of all faith traditions. We routinely provide pastoral care for patients and loved ones Monday - Friday from 8 am - 4:30 pm and are on call at all times. The Chapel is located on the first level, near the main reception desk. It is always open for prayer and meditation.

860-442-0711, ext. 2305 

Visiting Hours

Intensive Care (ICU) & Coronary Care Units (CCU): 24-hour visitation for immediate family

Medical/ Surgical Units: 1 pm - 8 pm daily for visitors 12 years or older

Hospice Inpatient Unit: 24-hour visitation for immediate family, 1 pm - 8 pm for friends

Labor/ delivery/ recovery/ post-partum (LDRP): During active labor and the first two-hours after birth, only support designated by the patient may visit. Fathers, grandparents and significant others may visit anytime. Others 12 years or older may visit from 1 pm - 8 pm. Brothers and sisters of the new baby are welcome to visit when accompanied by an adult. No more than two visitors at a time, please.

Pediatrics: Parents and grandparents anytime; brothers and sisters under 12 may visit when accompanied by an adult; and other family members and friends 1 pm - 8 pm.

Pond House: Visiting hours are 1 to 2 pm and 7 to 8 pm, daily. For the safety of all patients, all items that are brought in for patients must be checked at the desk. For the consideration of other patients, all children (family only), must be supervised by an adult, speak quietly and remain in designated visiting area with no running or jumping. Only two visitors are allowed at one time in designated visiting areas only.

Operating Room: Families of surgery patients may wait in the OR (Operating) Waiting Room located on the Third Floor near the Red Elevators. Beepers are available to family members waiting to hear from surgeons.

Exceptions to these hours may be made, based on individual circumstances.