Frequently Asked Questions

Yes, we cannot schedule your initial evaluation without having a copy on hand of a prescription for therapy signed and dated from your physician. Your initial prescription is only valid for 30 days.

It's very easy, you just need to call our Central Scheduling office to schedule your initial evaluation by dialing 860-271-4848. The fax number for our Central Scheduling office is 860-271-4801. Our schedulers will arrange your initial evaluation at one of our 3 convenient locations. They will collect insurance information, so be sure to have your insurance card handy. They will also verify your insurance over the phone and they can take a co-pay over the phone if you have one.

We accept most insurance plans, our team of registrars and insurance specialist at our Central Scheduling office will verify coverage so you'll know exactly what services are covered by your plan.

Yes, we can collect your co-pay over the phone when you schedule your initial evaluation. We also collect co-pays at our locations on your date of service for continuing therapy appointments.

Yes, there are financial counselors in our Patient Accounts office who can see if you qualify for any assistance. Ask your scheduler for more information when you are scheduling your initial evaluation.

You will need to bring a copy of your insurance card, a photo ID and a method of payment for your co-pay if you didn't already pay that over the phone when you scheduled your initial evaluation. Wear loose fitting, comfortable clothes so they don't hinder movement during therapy. Please also bring your list of current medications. If you were able to print off our medical history form, please bring that with you as well.

Your initial evaluation will last approximately 45-60 minutes, depending on your specific appointment. Your scheduler can confirm the exact length of your appointment when you are scheduling your appointment.