Patients

Reach out to your doctor or healthcare facility if you have an upcoming appointment for the latest information on hours of operation and visitor guidelines. Many offices are now offering telehealth services in addition to in-person visits at this time. We want to make sure you receive the care you need, when you need it. 

If you think you have COVID-19 symptoms, call your doctor or healthcare facility before visiting.

Questions about COVID-19? Call 833-ASK-YNHH (833-275-9644).

Visitor Guidelines

Visitors are limited at this time. Visitor guidelines vary by department. Consult the patient’s care team for guidelines regarding your visit.

Exceptions to this policy may be made for neonatal ICU (NICU), pediatric, obstetric and psychiatric units as well as for extenuating circumstances, including those receiving end-of-life care and patients with disabilities who require a support person.

We continue to monitor the situation. The visitation guidelines will be amended when appropriate.

Bridgeport Hospital

Visitors are currently not permitted except under extenuating circumstances.

Greenwich Hospital

Visitors are currently not permitted except under extenuating circumstances.

L+M Hospital

Visitors are currently not permitted except under extenuating circumstances.

Westerly Hospital

Visitors are currently not permitted except under extenuating circumstances.

Yale New Haven Hospital

Inpatient: Visitors are currently not permitted except under extenuating circumstances.

Outpatient: Patients are allowed one visitor only if the patient needs assistance.

Yale New Haven Children's Hospital

Click here to learn more about Yale New Haven Children's Hospital visitor information and FAQs.

Northeast Medical Group/Ambulatory

Patients are allowed one visitor only if the patient needs assistance.

Virtual Resources

While we have limited visitation for inpatients, we encourage you to use digital resources to connect with your family and friends in the hospital and to assist them with their care.

FaceTime

FaceTime is a free video calling app available on iPhone or iPad devices that allows you to make calls with your loved ones who also have Apple devices. Many of our inpatient units have iPads with FaceTime installed. Patients can ask someone from their care team for additional info.

How to download and use FaceTime

Zoom

Zoom is a video conferencing app that can be accessed on smartphones, tablets or computers. There are both free and paid plans. Many of our inpatient units have iPads with Zoom enabled. Patients can ask someone from their care team for additional info.

How to download and use Zoom

MyChart Proxy Access

MyChart is a free, secure service that provides medical information about your or your loved one’s care at a Yale New Haven Health location. Parents, family members, legal representatives and other individuals may be given a MyChart account to communicate with a patient’s physician if they become authorized as a proxy.

How to request MyChart Proxy Access

Face Coverings  

The Centers for Disease Control and Prevention currently recommends wearing face coverings in public settings. To the extent possible, patients and visitors must wear a mask or face covering while at any of Yale New Haven Health’s hospitals, outpatient centers, ambulatory sites or clinics. More information on wearing and making face masks can be found on the CDC website.

Patient Care Updates

Saint Raphael Campus Maternity Patients

Yale New Haven Hospital is committed to providing the safest possible care to our patients and staff throughout the COVID-19 crisis. All obstetric care has been consolidated to our York Street Campus. Effective April 9, patients scheduled to deliver at our Saint Raphael’s Campus Vidone Birth Center should go to our York Street Campus and check in at admissions by entering through the Children’s Hospital entrance at 1 Park Street, New Haven. Valet parking is available 24 hours a day at this location. You will receive one complimentary valet stay following your delivery. Click here for other paid parking options.