Contrast

Contact

Share

Donate

MyChart

Help

Inpatient Rehabilitation receives 2020 Press Ganey Guardian of Excellence Award for achieving and sustaining excellence in patient experience

Friday, September 18, 2020

New London, CT (Sept. 18, 2020) – Lawrence + Memorial Hospital is pleased to announce that its Inpatient Rehabilitation Unit has been named a 2020 Guardian of Excellence Award® winner by Press Ganey for outstanding patient experience.

The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in Patient Experience. This is the first time the hospital has received the prestigious award.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors organizations who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

The award recognizes the achievement of L+M’s Acute Inpatient Rehabilitation Unit where patients are cared for by a multidisciplinary team that includes nurses, patient care assistants, physical, occupational or speech therapists, social workers, dietitians, physiatrist and other clinicians as needed. The L+M Rehab Unit provides a comprehensive approach to patient care by offering one-on-one, intensive therapy for patients from throughout the region with neurological disorders, trauma, limb loss, joint replacements and other conditions. The treatment plans are designed to reduce time spent in the hospital and improves recovery outcomes so that the patients can get back to work, living or play.

“This award reflects the hard work and dedication of our inpatient rehabilitation providers who go above and beyond to provide exceptional care to every patient, every day,” said Patrick L. Green, president and CEO, L+M. “All of our associates – from the front-line staff to the medical teams to those who work behind the scenes – are focused on providing our patients and visitors with the best possible experience.”

“This award is particularly meaningful because it’s based on patient feedback. L+M always strives to put the needs of its patients first by continuously looking for innovative ways to enhance the hospital experience,” said Kristie Barber, director Patient Experience.

“The caregivers and staff of Lawrence + Memorial Hospital touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”

Lawrence + Memorial Hospital, a member of Yale New Haven Health, is a non-profit, 280-bed general and acute care hospital providing patient care to medical, surgical, pediatric, psychiatric and obstetrical patients in southeastern Connecticut and southern Rhode Island since 1912. Lawrence + Memorial offers cardiac acute, step-down and rehabilitation programs and is the only eastern Connecticut hospital that performs emergency and elective angioplasty. www.lmhospital.org

Similar Articles

5/25/2022

Statement from Christopher O’Connor, CEO and president, Yale New Haven Health on the recent and tragic gun violence

NEW HAVEN, CT (May 25, 2022) – As our nation once again harshly comes to grips with more senseless acts of violence, we fortify ourselves against a sea of all too familiar images of lost lives and innocence. As a parent and as a healthcare leader, I find the tragic consequences of last week’s mass shooting in Buffalo, NY and yesterday’s horrific events in Uvalde, Texas, hit too close to home.

5/12/2022

L+M Healthcare Announces 2022 Nursing Award Winners

New London, CT/Westerly, RI (May 11, 2022) – This week, Lawrence + Memorial Hospital (L+M), Westerly Hospital (WH) and the Visiting Nurse Association of Southeastern Connecticut (VNASC), honored 24 employees recognizing their excellence in care during Nurses Week (May 6-12).

5/11/2022

Yale New Haven Health leaders receive United Hospital Fund’s Excellence in Healthcare Award

NEW HAVEN, CT (May 11, 2022) – The United Hospital Fund (UHF) Monday announced the winners of the 2022 Excellence in Health Care Award for Quality Improvement Champions, including eight recipients from Yale New Haven Health.

Media Contact

Fiona Phelan

203-780-1993
860-271-4634

[email protected]