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Lawrence + Memorial Hospital’s Pequot Health Center receives 2022 Press Ganey Human Experience Guardian of Excellence Award®

Wednesday, January 4, 2023

GROTON CT (Jan. 4, 2023) – Lawrence + Memorial Hospital today announced that the Pequot Health Center Emergency Department has been recognized with Press Ganey’s 2022 Human Experience Guardian of Excellence Award® for consistently setting high standards of patient care.

The award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. The Guardian of Excellence Award is given to organizations that have achieved the 95th percentile or higher for performance in patient experience. Press Ganey works with more than 41,000 healthcare facilities in its mission to enhance caregiver resilience and to improve the overall safety, quality and experience of care.

“This honor is a reflection on the dedication and commitment of our staff at Pequot Health Center to provide the communities they serve with the greatest of care,” said Patrick L. Green, president and CEO, Lawrence + Memorial Hospital. Pequot Health Center is a freestanding medical center with a full service Emergency Department and is part of L+M Hospital and Yale New Haven Health.

“Against an era of unimaginable change, our staff has stepped up to the plate to respond to the challenges. This award is a direct result of the hard work and dedication that they bring to work each and every day,” said Jennifer Foss, DNP, RN-BC, regional director Emergency Services. “This accolade demonstrates commitment to connecting with patients on a higher level while providing top notch care.”

“By putting their patients and workforce first each and every day, Pequot Health Center is demonstrating its unwavering commitment to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at Pequot Health Center have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”

Lawrence + Memorial Hospital, a member of Yale New Haven Health, is a non-profit, 308-bed general and acute care hospital providing patient care to medical, surgical, pediatric, psychiatric and obstetrical patients in southeastern Connecticut and southern Rhode Island since 1912. Lawrence + Memorial offers cardiac acute, step-down and rehabilitation programs and is the only eastern Connecticut hospital that performs emergency and elective angioplasty.