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Quality & Safety

Every one of the staff, physicians and management of Lawrence + Memorial is deeply committed to providing you and your families the safest, most effective quality care possible.

We are tirelessly working to make Lawrence + Memorial the safest hospital in the state of Connecticut. Read more about  how we are striving to improve your safety while a patient at L+M.

QUEST (Quality, Efficiency and Safety with Transparency)

Lawrence + Memorial is proud to be one of 240 hospitals participating in the Premier QUEST High Performing Hospitals national collaborative. QUEST hospitals compare themselves against each other, carefully measuring progress and sharing best practices to deliver top quality care & achieve superior medical outcomes. Lawrence + Memorial is working with the QUEST hospitals to set national standards for excellence & quality. QUEST hospitals target tough issues, such as preventing healthcare acquired infections.

Quality Measures

Every day, we work to improve the quality and safety of the care Lawrence and Memorial provides to you and your loved ones. We follow nationally accepted standards of care for many common diseases that our patients have, always seeking to provide the best, most up-to-date care. One of the ways Lawrence and Memorial does this is to measure ourselves against other hospitals in the area and across the nation. We show this data to many people — not only our Quest partners, but the federal and state governments, insurance companies, and the public. Read more about a few  of those standards.

Patient Relation

We understand that entering a hospital can be confusing and overwhelming for patients and their loved ones. Lawrence + Memorial's Patient Relations Department is committed to providing excellent patient experience and services. Whether you are admitted to the Hospital or using one of our outpatient facilities, we want you and your family to have the best experience possible.

We value the care and compassion our staff members give to our patients as they receive high-quality clinical care. Because we continuously look for ways to improve our services, we encourage our patients to take an active role in their care and share their patient experience with us. Our sole purpose is customer satisfaction. We want to ensure that our healthcare team has met your expectations and we have achieved our vision to be an outstanding community hospital.